Dealing With Collections People
We don’t generally have to deal with collections. To my knowledge I have been ahead or on time with all of my payments for a year and a half. Unfortunately this last Saturday we got a call form a store credit card collection agency that I was completely unaware of. My wife was also unaware of the problem as we ran into some issues with email notification and spam filters combining to a net gain of nothing and a net loss of a stupid interest rate and late fee. We’ve paid the card and now we’ll cancel it. I don’t like store cards and I don’t know why this one was signed up for, I think my wife was offered tremendous savings of some sort. We’ve lost the savings, but gained a lesson.
When dealing with a collection person remember several things about their job:
- Their job is to get money from you
- They are rewarded for getting money from you
- They are trained to ignore your personal situation and to demand money
- They hear all sorts of everything every day and are numb to what you have to say
- Rational discussions don’t mean anything because their job is not to be rational, it is to get money from you
So in dealing with these people, and they are people, though they may seem like monsters or jerks or rude people, just realize that their job is not to wave fees, reduce penalties, take your side, or help you get things straightened out. In fact, in most cases you shouldn’t even talk to them. The best way to deal with them is to not deal with them. Instead, if you get a call from a collections agency, find out who it is they’re collecting for and then call the company they’re collecting for and bypass their job’s inherent socially aggressive issues.
Remember that they’re trying to figure out your payer type. That is they’re looking for the type of person you are to find the argument that will talk you into paying them right now, which means they get rewarded. As soon as they get rude tell them they can stop being rude and work with you or you’ll hang up. They may respond in various ways, but in the end don’t let their attitude cause you to get worked up. This is what happens to me when I’m discussing things with people and they begin to ignore intellect and rationality. They know that if you’re emotionally charged that this will get you to act one way or another. Don’t let them get you worked up. Hang up first.
Remember that if you’re legitimately in debt to someone you should attempt to pay it as soon as possible, but don’t let their problem be your problem. Tell them that you’re glad to know the total you owe and you’ll figure out how you can go ahead and pay it on your time and schedule. Say, “Thank you, good-bye,” and then hang up. Don’t give them a foot in the door. Hang up and then genuinely figure out how you can pay your debt and put it behind you.
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